IT Operation Services
Relief and optimization of your IT
Your contact person
Julian Fay
Team Lead Presales Consulting
T: +49 911 9352-1618
Send e-mail
IT-Operation Services
Our managed IT operation services not only provide relief but also ensure professionalization!
As part of our managed IT operation services, we operate your hardware, operating systems, application servers and databases, depending on your specific requirements. The first thing you and your IT team will notice is an enormous relief from routine tasks. With noris network at your side you will also benefit from the professionalization of your company’s services. You take advantage of state-of-the-art inventory, configuration, and monitoring tools, and work with a team of IT professionals who process and completely document service requests, changes, and incidents in compliance with ITIL. Not as an end in itself, but as a lever to reach the highest efficiency and reliability of your IT.
IT operation at noris offers you the following advantages:
- Relief of your teams by 24/7 monitoring of your systems with alarm to noris
- Highest safety standards through certified and qualified personnel
- Increased efficiency through modern inventory, configuration and monitoring tools
- Individual solutions tailored to your requirements
Hardware Operation
Hand over the operation of your hardware to our professionals. We create freedom for more flexibility, reliability and security with our individual hardware operation services.
We operate your hardware systems regardless of type and use. The platform of your server virtualization, your private cloud computing infrastructure, your business application system or the infrastructure for operating your individual software – all systems are in the best hands with us. You don’t have to worry about the security of your data, because our customers’ systems are operated exclusively by certified personnel. Physical security is also guaranteed at all times – through our award-winning data centers.
Your benefits from Hardware Operation by noris:
- Seamless monitoring through 24/7 monitoring (with IPMI compatible hardware)
- Reduction of costs through scaling effects for personnel
- Relieve your IT teams from routine tasks
- Secure operation of your systems in certified, highly secure and high-performance German data centers
- Location-distributed setup over several data centers on request
- Operation of enterprise hardware from various manufacturers
- Individual solutions tailored to your requirements
- Highest safety standards through certified and qualified personnel
- Increased efficiency through modern inventory, configuration and monitoring tools
OS Operation
Hand over standard tasks such as the operation of your operating systems to our professionals. Relieve your operational teams and gain more freedom with our individual OS operation services.
Your benefits from OS Operation by noris:
- Relief of your teams by 24/7 monitoring of your systems with alerting to noris
- Transparent services through Capacity Management and reporting for all products in the „Operations Management“ category
- Increased operational reliability and IT security through management of updates and patches
- Secure operation in a certified german data center
- Fulfillment of individual requirements through numerous different variants
- Support of all major operating systems
Application Server Operation
With our professional services in the area of application server operation, we offer you numerous advantages. While our specialists install and operate the basis for you, you can fully concentrate on the essential – your application.
With our offer in the area of application server operation we cover a wide range of possibilities to offer you the best possible basis.
Do not hesitate to contact our sales experts, we will be happy to advise you!
Web Application Server Operation
By operating the web application servers in our data centers, we can relieve your IT organization of the update, patch, incident, change, and capacity management for OS, middleware and web servers.
In this case, we take care of everything up to the top edge of the web server, thereby enabling you and your developers to fully focus on the application itself. You remain virtually unlimited in terms of the options available to you and can run fully flexible applications on the application server.
Examples are:
- CMS (TYPO3, Joomla, WordPress, etc.)
- E-commerce platforms (Magento, Hybris, Intershop, Oxid, etc.)
- CRM systems (MS Dynamics CRM, Combit, etc.)
- ERP systems (MS Dynamics, IFS, etc.)
- (customized) applications with web front-ends
- Collaboration software (ownCloud, TeamDrive, etc.)
- Ticket systems and project management tools (Confluence, Jira, mediaWiki, OTRS, etc.)
Benefit from our know-how and make use of the following advantages:
- Fast response and error recovery times with guaranteed SLA
- Clearly defined interface to your application – from a technical and organizational point of view
- Improvements in operational safety and IT security by managing updates and patches
- Optimization of the service performance through integration into your service organization
- Reduced complexity in the operation of the setup
Contact our expert team in the sales department and ask for advice about the options that are available to you.
Application Server Operation for smaller applications
For less complex and performance-hungry applications we also offer the operation of a Linux operating system, Apache web server, MySQL database system and PHP script interpreter on one server. Such a simplified setup allows you to concentrate on your desired application and its operation – because we take care of the basis! We install and operate the system in one of our high-security data centers. This includes the virtual server, the operating system, the web server and script engines as well as the database.
The perfect basis for smaller applications, which we offer as standard and thus relieve your IT workload.
So save yourself the trouble of operating noris’ own capacities and leave the safe setup and professional operation for your application to us!
Database Operation
In setups running high-quality applications, application servers and database servers are separated from one another. This design gives you freedom in terms of scalability, reliability and security. In addition to the operation of the application servers, noris network of course also takes over the operation of the databases in its data centers.
noris network supports virtually all common SQL and NonSQL database types running in architectures that are precisely tailored to your needs, such as Active / Active, Active / Passive, AlwaysOn, or RA clusters.
Examples of databases currently run by us:
- MySQL
- MariaDB on Galera clusters
- MongoDB
- PostgreSQL
- MS SQL
- Oracle
The databases and database clusters are installed and configured by our IT experts. They monitor the entire system on 24/7 basis and operate it as part of an active update, patch, capacity, and incident management. In the case of high-availability clusters, the database architecture ensures that no transactions get lost in the event of an error condition. In less complex architectures, a consistent state of the database is restored from the backup.
Oracle databases
With the operation of your Oracle databases we offer you flexibly scalable solutions. In doing so, we fall back on three different variants:
single node system
We set up and run an Oracle instance on a node. This is the simplest and most cost-effective way to have your orcale database run in safe hands.
RAC (Real Application Cluster)
We are also happy to set up a whole cluster for you! In this way we enable you to be fail-safe: but how? Several nodes of a cluster access the same database. If one node fails, the others take over its functionality.
data guard system
We install and operate one or more other Oracle instances. This means that all changes to data can be sent to a spatially separated database. This additional instance can then take over operation in the event of a planned or unplanned outage. This ensures continuous operation. In this variant, Active Data Guard can be used optionally, as long as the additionally required license is provided.
Database optimization and consulting
In addition to the operation of your databases, we also offer you the know-how and expertise of our database consultants to exploit the full potential of your database and solve acute problems.
When developing an optimization plan tailored to your needs, we take a holistic view of your database. This ranges from the server level to the query level to illuminate all aspects of your setup. In addition to the possible potentials on the database level, additional aspects such as your application or setup are included, as these can also be the cause of possible performance problems.
During the optimization work, our consultants take over all activities, from the installation of the analysis tools to the documentation of the optimizations and the debriefing of the results. You only need support from your application developers to avoid that possible changes made by your developers are not overwritten by the optimizations.
You will receive the results in the form of a detailed report, which will be discussed with you both before and after the implementation in order to create the highest possible transparency and traceability.
Profit from our know-how:
- Testing of databases on the basis of best practices by combining a wide range of viewing scenarios
- Customized optimization planning for your database
- Extensive result analysis through detailed before-and-after comparison for a sustainable performance increase
- Optimal use of the performance potential of your databases for maximum performance from the file system to the query level
Elastic Stack Operation
Without powerful monitoring, an agile way of working with complex setups is no longer conceivable today. Bring light into the darkness with an Elastic Stack!
With an Elastic Stack from noris network, you can record your data centrally and evaluate it quickly and reliably via a convenient web front-end. So you can react quickly to system events or facilitate your auditing. Also your agile development is supported, since you receive feedback from the system immediately after the deployment of a new version. The Elastic Stack is a logging solution consisting of several components with different functions. The basic elements of the Elastic Stack are Elasticsearch (search engine), Beats (collect data) and Kibana (display and evaluation).
Through the interaction of the individual layers in the Elastic Stack, data can be collected, stored, prepared and displayed.
Benefit from our know-how and make use of the following advantages:
- Dedicated, highly available, secure and scalable logging environment for almost any number of clients.
- Fulfill all performance requirements through scalable infrastructure.
- Simple authentication via Active Directory or LDAP, central beats management and multi-cluster monitoring possible from Enterprise Gold Edition onwards.
- Customizable dashboards provide a clear view.
- High security through encryption of communication between the stack layers and access to Kibana.
- Highest data security – All nodes are located in our own certified high-security data centers in Germany.
- Various licensing options available from Basic to Enterprise Platinum
- Datamodeling and creation of custom dashboards possible
- APM (Application Performance Monitoring) optional
GitLab Operation
If your code falls into the wrong hands, would that be a nightmare for you? The performance of your CI/CD pipeline is essential for your daily work? Trust in our GitLab Operation – Made in Germany!
With our GitLab Operation you have the most popular, widespread and best system for the handling of your code. Your GitLab system is operated trustworthily and securely by certified personnel in our high-security data centers in Germany. You don’t have to worry about anything else and can concentrate on your core competencies.
Benefit from our know-how and use the following advantages of our GitLab Operation:
- Simple management of code with comprehensive version management.
- Meet the highest performance requirements with scalable infrastructure and broadband connectivity to your setup.
- Free scalability of CI/CD pipelines through any number of Managed GitLab Runners.
- Highest data security – All nodes are located in our own certified high-security data centers in Germany.
- Individual configurations optionally possible.
- Easy-to-handle user administration through optional connection of external authentication systems such as AD or OAuth2.
This post is also available in: German
