Data center services: expert know-how and comprehensive range of accessories
Another advantage for you as a colocation customer of noris network is that the pure provision of the data center with the cages and racks therein installed is far from being the end of the line. If desired, we can also provide you with our extensive range of accessory equipment, as well as offer our on-site staff to deliver a wide variety of additional services at any time.
Your Benefits:
Everything from a single source
Reduction of effort due to the data center service
No need for your personal presence on site at the data center
Simple and flexible
Highest security standards and industry-specific compliance requirements
Freeing up resources for core tasks within your company
Access to qualified personnel for demanding activities
Hardware service
Hardware service
You want to operate your systems in a fully remote manner without needing to do any on-site work? Having your hardware operated by noris network will help you achieve significant benefits. When providing the hardware service, noris network will assume the complete range of services from installation and monitoring through to replacement of faulty components. The prerequisite for this service is an existing maintenance contract with the manufacturer of the hardware or cold-standby components. As an option, noris network will also take over the procurement of the hardware including maintenance contracts, as well as its administration for you.
Your benefits from hardware service by noris network:
24/7 monitoring of your servers and components
Guaranteed SLAs ensuring the availability of your hardware
Autonomous correction of errors and replacement of defective components
Coordination of suppliers and manufacturers’ service staff
No need for your personal presence in the data center
Remote Hands
Remote Hands – Your smart Hands Service
Save your technicians the trip from your branches to your systems for simple tasks in our data center. Many tasks can also be carried out quickly and conveniently by “smart hands” on site. Especially for simple tasks such as changing the wiring, resetting hardware or simple repair work.
Together with you, we document the activities to be carried out in writing in advance. If necessary, our remote hands personnel can then carry out these tasks independently. Alternatively, you can control the Remote Hand Helper via video conference (“live control”).
Your advantages:
Trained helpers on site
Inquiries can also be processed outside administration hours
Defined arrival times
24/7 availability
Personal Contact
IMAC/R/D service
IMAC/R/D – The entire lifecycle of your hardware in the hands of our professionals!
For us, colocation doesn’t mean only providing racks or cages. Of course, we support you throughout the entire lifecycle of your installed hardware. With our IMAC services (Install, Move, Add, Change), our data center engineers provide comprehensive services for everything you have installed in your racks in our data centers. Furthermore we also take care of Remove and Disposal. This way you save resources and time for travelling to the data center and all activities around your installed hardware.
All IMAC activities, such as the enclosure of racks, installation of servers, cabling of hardware or work on the power supply, can be set up without much effort via our ticket system.
Available IMAC services:
Procurement of hardware
Professional installation and cabling of racks and other system components
Planning of installation locations and data center occupancy
Enclosure of racks and rack islands
Inspection and acceptance of deliveries
Relocation or removal of hardware and verification
Support with remote system maintenance (e.g. switching hardware on or off, reconnecting cables, etc.)
Installation, removal and disposal of materials and components
Documentation of CIs in the CMDB
Our qualified IMAC team takes care of the implementation and documentation of all work. So this service goes far beyond remote hands. You can simply delegate via ticket to our certified personnel, who are perfectly familiar with the conditions in the data center. You don’t have to be present during the implementation and you don’t have to connect via videoconference. The services to be performed are taken from the ticket according to your instructions it will be performed, documented and reported back to you upon successful completion.
Reduce your efforts for your hardware lifecycle management with our IMAC services!
Your advantages:
Your efforts are reduced by outsourcing with IMAC
Relief of work for your IT colleagues
Compliance with SLA and high security standards
Implementation of your request by qualified and certified personnel
Simply and flexibly via ticket system
High transparency through continuous documentation
Time saving, as no travel to the data center is required
Do you have any questions about the IMAC service? Please do not hesitate to contact our sales team.
Colocation accessories
Colocation accessories
If you choose to use the colocation services provided by noris network, you won’t have to make any compromises! In addition to incidentals and consumables, we also offer you a wide range of accessory equipment that allows you to expand your rack to match virtually any hardware setup.
Colocation accessories include, for example:
Uplink ports
Managed rack switches
Personalized rack access by means of transponder badge
Individual cabling
Additional multi-socket outlets
Deposit boxes for secure storage of customer’s own materials
