Data center services
Know-how and extensive accessories

Hardware service

You want to operate your systems in a fully remote manner without needing to do any on-site work? Having your hardware operated by noris network will help you achieve significant benefits. When providing the hardware service, noris network will assume the complete range of services from installation and monitoring through to replacement of faulty components. The prerequisite for this service is an existing maintenance contract with the manufacturer of the hardware or cold-standby components. As an option, noris network will also take over the procurement of the hardware including maintenance contracts, as well as its administration for you.

Your benefits from hardware service by noris network:

• 24/7 monitoring of your servers and components
• Guaranteed SLAs ensuring the availability of your hardware
• Autonomous correction of errors and replacement of defective components
• Coordination of suppliers and manufacturers’ service staff
• No need for your personal presence in the data center

Remote Hands – Your smart Hands Service

Save your technicians the trip from your branches to your systems for simple tasks in our data center. Many tasks can also be carried out quickly and conveniently by “smart hands” on site. Especially for simple tasks such as changing the wiring, resetting hardware or simple repair work.

Together with you, we document the activities to be carried out in writing in advance. If necessary, our remote hands personnel can then carry out these tasks independently. Alternatively, you can control the Remote Hand Helper via video conference (“live control”).

Your advantages:

• Trained helpers on site
• Inquiries can also be processed outside administration hours
• Defined arrival times
• 24/7 availability
• Personal Contact

Colocation accessories

If you choose to use the colocation services provided by noris network, you won’t have to make any compromises! In addition to incidentals and consumables, we also offer you a wide range of accessory equipment that allows you to expand your rack to match virtually any hardware setup.

Colocation accessories include, for example:

• Uplink ports
• Managed rack switches
• Personalized rack access by means of transponder badge
• Individual cabling
• Additional multi-socket outlets
• Deposit boxes for secure storage of customer’s own materials