Optimized
Active process and quality optimization
What is an IT service provider good for? For reducing the burden on your company and your IT organization! Of course, you don’t want the saved expenses to be eaten up by complex communication channels and control of the IT service provider! For this reason, we provide you with a central contact person who understands your business case, represents it and knows where your pain points are. Someone who also knows the requirements of companies with the highest compliance requirements and knows how their business processes are mapped and documented.
The IT Service Managers are available in different veriants. The most comprehensive features are contained in the e-variants, which are specifically geared to customers with increased compliance requirements such as BAIT, MaRisk, etc. from the highly regulated environment of the financial sector. The three e-variants ECS, EMS and EAO are specifically aligned to the services we provide for you. ECS is focused on colocation services, EMS on managed services and EAO on application operation.
Our IT service managers combine the commercial, business strategic view of your IT with the implementation level – i.e. resources and processes, technology and organization.
You explain what you want to achieve for your business and your noris network Service Manager coordinates the implementation, documentation, auditability and traceability.
Your benefits with IT Service Management from noris
Our References
MAZARS – SECURE HOUSING OF THE SYSTEMS WITH HIGH PERFORMANCE AND AVAILABILITY
The auditing and tax consulting firm Roever Broenner Susat merged with Mazars Germany in 2015. The level of protection required by regulations and laws and the necessary redundancy were to be realized sustainably. With noris, Mazars can work remotely without restrictions and without sacrificing the highest security and performance.
AGENDA INFORMATIONSSYSTEME GMBH – COMPREHENSIVE DATA SECURITY AS AN “OUT OF THE BOX” SOLUTION
If a company’s scope of work includes the processing of its customers’ confidential data – as is the case with accountants, tax consultants or in HR departments – then a special level of data security is required. After all, in the event of a security incident, it is not only the company’s own data that is at risk, but also the information of those who rely on the highest level of confidentiality. Agenda Informationssysteme GmbH was therefore looking for a way to make the way to the Internet absolutely secure for its more than 10,000 customers – without restricting work efficiency.
SENACOR TECHNOLOGIES AG – DATACENTER PARTNERSHIP ACCORDING TO DEVOPS PRINCIPLES
In 2014, the Volks- und Raiffeisenbanken (German cooperative banks), Commerzbank, Deutsche Bank, Postbank, and others joined forces to offer a new banking standard for payments on the Internet by founding paydirekt GmbH. Senacor Technologies AG, now one of the fastest-growing IT service providers in the DACH region (Germany, Austria, and Switzerland), was commissioned to develop the payment service. Senacor was soon faced with the question of how paydirekt would be operated. The company needed to find a service provider that could meet the special requirements presented by a banking application.
