One contact person
Centralized responsibility for all technical aspects of your entire setup with an experienced specialist
Your outsourced IT systems are becoming increasingly difficult to manage as they become more complex with changing contacts. The further development of your setups, the introduction of new technologies and the maintenance of your innovative strength is a task that is becoming increasingly important. With our experienced Technical Account Managers, we provide you with the experts you need to best manage your outsourced IT.
Your Technical Account Manager looks after you and your entire outsourced IT in all technical matters from A to Z.
Your Technical Account Manager understands the technical context of all your systems and is responsible for the function of all your setups. Accordingly, a Technical Account Manager also assumes technical responsibility across team and departmental boundaries. This speeds up workflows, simplifies processes and improves communication. The TAM is responsible for the planning and central coordination of incident, capacity, change, configuration, problem availability and service continuity management. Furthermore, a Technical Account Manager ensures that all CIs (configuration items) of your entire setup are correctly documented. This centralizes all information and creates the conditions for a continuous improvement process. So that your IT is always stable and state of the art – even tomorrow!
Your Technical Account Manager is in regular direct dialogue with you on all technical matters. As your central point of contact, your TAM will liaise with you on technical details and measures. This means you always have full transparency and the reins in your hands at all times.
Highlights of the Technical Account Manager:s:
- Proactive identification of improvement potential and technical risks
- Participation in service and technical review meetings
- A TAM knows the interfaces and interrelationships of all the customer’s setups
Your advantages with Technical Account Management from noris
Our references
Mazars – secure housing of systems with high performance and availability
The auditing and tax consulting firm Roever Broenner Susat merged with Mazars Germany in 2015. The level of protection required by regulations and laws and the necessary redundancy were to be realised sustainably. With noris, Mazars can work remotely without restrictions and without compromising on the highest levels of security and performance.
AGENDA INFORMATIONSSYSTEME GMBH – COMPREHENSIVE DATA SECURITY AS AN “OUT OF THE BOX” SOLUTION
If a company’s area of responsibility includes the processing of its customers’ confidential data – such as accountants, tax consultants or HR departments – then a special level of data security is required. After all, in the event of a security incident, it is not only the company’s own data that is at risk, but also the information of those who rely on the highest level of confidentiality. The tax consultant software company Agenda Informationssysteme GmbH was therefore looking for a way to make the Internet absolutely secure for its customers – without restricting work efficiency.
LUFTHANSA WORLDSHOP – HIGHLY AVAILABLE WEBSHOP FOR LUFTHANSA WORLDSHOP GMBH
At www.worldshop.eu, participants in the Miles & More frequent flyer programme can purchase a wide range of high-quality branded products, from aircraft models and suitcases to sports equipment, consumer electronics and wines, and also pay with award miles. Around 20,000 visitors, between 200,000 and 300,000 page impressions per day and a complex, mixed payment system (award miles and cash) make the five-language web shop www.worldshop.eu technically demanding.
