IT Service Management (ITSM)
Relief for your IT
Head of Customer Services
T: +49 911 9352-1349
Your IT service manager at noris network:
thinks proactively, takes care, translates, enforces
What is an IT service provider good for? For reducing the burden on your company and your IT organization! Will you then wish to reinvest the expenses you saved into costly communication paths to control your IT service provider? No! We define a single point of contact for you, who understands and advocates your business case and immediately knows where your pain points are.
Our IT service managers combine the commercial, business strategic view of your IT with the implementation level - i.e. resources and processes, technology and organization.
Feedback from our customers: "I explain what I want to achieve for my business, and noris network's service management coordinates the implementation work."
- Active process and quality optimization
- High transparency of the service processes with regular service review meetings
- Your lobby at noris: our IT service management advocates your interests at noris network
- Short communication paths to knowledge holders and reduction to a single, central interface for service coordination
- Consistently certified staff according to ISO 20000-1 and/or ITIL®
- Implementation, conception, supervision, and monitoring of your IT projects – geared toward you business case!
IT service management at noris network – transparent, added value.